Terms of Service

1. Parties and the service

The Konzila service is provided by Konzila ("Konzila" or "we" in these terms). The company using the service and its users are referred to as "you".

Konzila is a software service (SaaS) that provides a company with a team of AI employees; these employees run work such as meetings, reports, tasks and opportunity scans, and can draft replies for connected social media accounts. The features available depend on your plan. We may change, add or remove features to improve the service.

2. Accounts and users

• You must provide accurate and up-to-date information when creating an account.
• You are responsible for keeping your password confidential and for activity in your account. Tell us immediately if you notice any unauthorised use.
• The company account's administrator is responsible for the users they invite and for their use of the service in line with these terms.
• The service is for businesses; people under 18 may not create an account.

3. Trial, plans, credits and payment

• Trial: new company accounts may start with a free trial for the period stated at sign-up; no card details are needed for the trial. To continue after the trial, you need to subscribe to a plan.
• Plans: each plan's monthly fee, monthly credit allowance, number of employees and enabled modules are shown on the website and on the Plans screen in the app.
• Credits: AI work (chats, meetings, scans, reports, images) uses credits. The monthly credit allowance renews every billing period and unused allowance does not roll over. Purchased or bonus extra credits are not deleted at the end of the period; however, they can only be used while your subscription is active, are frozen when it ends and become available again when you subscribe. When your credits run out, new AI work stops; your existing data is kept.
• Card payment and automatic renewal: the subscription fee is charged in advance to the card you confirm on the payment screen, through the iyzico payment infrastructure. The subscription renews automatically on the same day every month until you cancel it, and that period's fee is charged automatically to the same card. We do not store your card number; the card is stored by iyzico. If a renewal cannot be charged, the service may be suspended until payment is made.
• Currency: prices are in US dollars (USD). Cards issued in Türkiye are charged the Turkish lira equivalent at the exchange rate of the payment date; the rate used and the amount to be charged are shown on the payment screen before you pay.
• Plan changes: an upgrade takes effect immediately; the fee for the remaining time of your current period is deducted from the price of the new plan. A downgrade takes effect at the end of the paid period and no payment is taken on that day.
• Cancellation: you can cancel your subscription at any time on the Account Management screen in the app. Cancellation takes effect at the end of the paid period: you keep using the service until then and no fee is charged for the next period.
• Refunds: the subscription fee for a period that has started, purchased extra credit packs and credits used are non-refundable. Erroneous or duplicate charges, and cases where the service could not be provided at all for a reason attributable to us, are excluded from this rule. Details are on the Withdrawal, Cancellation and Refund Policy page.
• Right of withdrawal: Konzila is a service performed instantly online. When you expressly agree on the payment screen that the service starts immediately, you have no right of withdrawal under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation. Every card purchase is also subject to the Pre-Contract Information Form and the Distance Sales Agreement.
• Invoices: an invoice is issued for every payment using the billing details saved in the app and sent to your email address. You are responsible for the accuracy of your billing details.
• Custom agreements: for custom agreements made with you in writing (e.g. payment by bank transfer), the payment terms in the written offer apply.
• Price changes: we may change plan fees; existing subscribers are notified at least 30 days in advance and the change applies from the next billing period.

4. Acceptable use

You may not use Konzila to:

• create or distribute content that is unlawful, misleading, defamatory, hateful or that infringes the rights of others (copyright, trademark, personality and privacy rights),
• send bulk or unsolicited commercial messages without the recipient's consent or another legal basis; you are responsible for ensuring that every message you send, including first-contact emails and social media replies, complies with electronic commercial communication and data protection laws (e.g. GDPR, KVKK, Turkish Law No. 6563),
• attempt to bypass the service's security, access other customers' data, overload the service or spread malware,
• copy or reverse-engineer the software, or resell the service to others without permission,
• breach the rules of the platforms you connect (Instagram, WhatsApp, TikTok, etc.).

We may remove the content concerned or suspend the account to stop use that breaks these rules.

5. AI output

• Content produced by the agents (minutes, reports, recommendations, opportunities, emails and social media replies) is generated by AI and may contain inaccurate, incomplete or outdated information.
• Output is advisory; it does not replace legal, financial, tax or medical advice. Verify information before making important decisions.
• You are responsible for the decisions you approve, the tasks you open and the messages sent on your behalf (including social media replies you allow to be sent automatically). Set automatic sending rules with this responsibility in mind.

6. Your content and data

• The documents you upload, the information you add and the output the service produces for you belong to you.
• We process this content only to provide the service to you, keep it secure and meet legal obligations; for this you grant us a limited, non-transferable licence to use it.
• You confirm that you have the necessary rights to the content you upload and that it does not breach these terms.
• The processing of personal data is governed by our Privacy Policy. You are the controller of the data of people who message the social media accounts you connect; providing them with the required information notice is your responsibility.

7. Third-party services

Konzila can work with third-party services such as Instagram, WhatsApp, TikTok and Yapıradar through accounts you connect or sessions you open. These services are subject to their own terms and complying with their rules is your responsibility. We are not responsible for disruption caused by third-party services restricting, changing or interrupting access.

8. Intellectual property

The Konzila software, interface, name and logo belong to us. These terms only give you the right to use the service; they do not transfer any ownership. We may use feedback and suggestions you send about the service to improve it, without any obligation to you.

9. Service availability

We make reasonable efforts to provide the service without interruption or errors; however, the service is provided "as is" and we do not guarantee that it will always be uninterrupted. Temporary access problems may occur due to maintenance, updates or causes outside our control (infrastructure providers, AI providers, internet outages). We take reasonable measures to back up your data regularly.

10. Limitation of liability

To the fullest extent permitted by applicable law, we are not liable for indirect damages such as loss of profit, loss of data or business interruption, and our total liability under these terms is limited to the total fees you paid us in the 12 months before the event giving rise to the claim. This limitation does not apply in cases of intent or gross negligence, or to liability that cannot be limited by law.

11. Suspension and termination

• You may stop using the service at any time and ask for your account to be deleted; the steps are on the Data Deletion page.
• We may suspend or terminate your account for serious or repeated breaches of these terms, unpaid fees or to protect the security of the service. Where possible, we give notice in advance.
• When the account ends, your data is deleted within the periods stated in the Privacy Policy. It is your responsibility to download any documents and reports you want to keep beforehand.

12. Changes to these terms

We may update these terms. The current version is always on this page and the date at the top changes. We notify account administrators of significant changes at least 30 days in advance. Continuing to use the service after a change means you accept the updated terms.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices at the service provider's registered seat have jurisdiction over disputes; the statutory rights of users acting as consumers remain unaffected.

Contact

Service provider (seller and data controller)

Konzila

Email

[email protected]