1. Seller
The service is provided by Konzila. The seller's address, phone number, email address, tax and MERSIS details are in the Contact section at the end of this page.
2. Buyer
The buyer is the company or person who makes the payment and whose name, address and tax details are saved under Account Management → Billing details in the app. The invoice is issued with these details.
3. Main characteristics of the service
Konzila is an online software service (SaaS) that gives companies a team of AI employees. No physical product is shipped.
- Subscription plan: the monthly credit allowance, number of employees and modules of the plan you choose. The plan's contents are shown on the payment screen and on the Plans screen in the app.
- Extra credit pack: extra credits bought once, to be spent on AI work while your subscription is active.
4. Price and payment
- The total amount including all taxes is shown on the payment screen before you confirm the payment. Prices are in US dollars (USD); cards issued in Türkiye are charged the Turkish lira equivalent at the exchange rate of the payment date, and the rate is shown on the payment screen.
- Payment is taken in advance by credit or debit card through the iyzico payment infrastructure with 3D Secure verification. There are no shipping or delivery costs.
- The subscription is monthly and renews automatically on the same day every month until you cancel it; that period's fee is charged automatically to the same card. An extra credit pack is a one-off purchase and does not renew.
5. Start of the service
As soon as the payment is confirmed, the subscription or credits are activated in your account and you can start using the service online immediately.
6. Right of withdrawal
Under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly online. Because you expressly agree on the payment screen that the service starts immediately, you have no right of withdrawal for subscription and credit pack purchases.
You can cancel your subscription at any time; cancellation takes effect at the end of the paid period. Details are on the Withdrawal, Cancellation and Refund Policy page.
7. Complaints
You can send us your complaints using the contact details at the end of this page. If you act as a consumer, you can apply to the consumer arbitration committee where you live or where you made the purchase, within the monetary limits set each year by the Turkish Ministry of Trade, and to the consumer courts above these limits.
8. Other terms
The Distance Sales Agreement, the Terms of Use and the Privacy Policy also apply. The date of the texts you accepted is kept with your payment record; the current versions are always on this website.
Contact
- Service provider (seller and data controller)
- Konzila
- [email protected]